Privacy Policy

Effective Date: 1 October 2023

Aditiv Solutions (Pty) Ltd (“Aditiv Solutions,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website and use our 3D printing services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

1. Personal Information: We may collect personal information, such as your name, email address, phone number, and physical address when you engage with our 3D printing services or contact us through our website.

2. Order Information: If you use our 3D printing services, we collect information related to your orders, including CAD models and design files, order details, and payment information.

3. Usage Information: We automatically collect information about how you interact with our website and services, including your IP address, browser type, operating system, referring URLs, device information, and usage patterns.

How We Use Your Information

1. Providing Services: We use your personal information to provide our 3D printing services, process your orders, communicate with you, and fulfill your requests.

2. Improving Services: We may use usage information to improve our website and services, understand user preferences, and enhance user experience.

3. Communication: We may use your contact information to send you important updates, service notifications, and marketing communications related to our products and services. You can opt-out of marketing communications at any time.

Information Sharing and Disclosure

1. Service Providers: We may share your personal information with trusted service providers who assist us in providing our services. These providers are obligated to protect your information and use it only for the purposes we specify.

2. Legal Compliance: We may disclose your information to comply with legal obligations, respond to lawful requests, or protect our rights, privacy, safety, or property.

Your Rights and Choices

You have certain rights regarding your personal information:

1. Access: You can request access to the personal information we hold about you and receive a copy.

2. Correction: You can request that we correct any inaccuracies in your personal information.

3. Deletion: You can request the deletion of your personal information, subject to certain legal obligations.

4. Opt-Out: You can opt-out of marketing communications by following the instructions in our emails or contacting us directly.

Security

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

International Data Transfer

Your personal information may be transferred to and stored in countries outside of your own, including South Africa, where our servers are located. These countries may have data protection laws that differ from your jurisdiction.

Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the revised Privacy Policy on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at info@aditiv.co.za.